Actress and author Lisa Ray has called out Air India for refusing to grant a medical waiver after she had to cancel travel plans due to her father’s ailing health.

Ray expressed her disappointment, stating that despite submitting all the necessary medical documents from a doctor, the airline denied the waiver request.

Taking to X, she stated, “Here we go again @airindia My father is 92, unwell and I have to cancel travel due to his ailing condition. Submitted doctors letter and the waiver was denied? How is that possible? Where is the empathy from an airline that is claiming to care about passengers???”